Terms Of Service

Definitions:

GGML refers to GoGet My Laundry. Customer refers to the individual placing an order with GGML.

Customer Agreement:

By placing an order, the customer affirms their legal right to submit property for processing, consents to the processing of their order, and agrees to pay for services no later than three hours before the scheduled delivery. Placing an order constitutes acceptance of these Terms of Service in full, as well as any supplementary terms presented at the time of ordering. Together, these documents form the complete and binding agreement between the customer and GGML.

Website Content:

GGML’s website content encompasses the domain www.ordergoget.com. In case of website errors, GGML commits to adjusting billing, limited to $5 per customer per occurrence. GGML neither advertises for nor endorses any specific laundry processing products. Images on the site are for display purposes only. GGML reserves the exclusive right to interpret website content.

Logistics:

GGML strives for punctual pickups and deliveries. Scheduling windows are estimates and are not guaranteed. Late or missed pickup and delivery windows do not entitle the customer to a credit, refund, compensation, or service adjustment of any kind. Customers must have their orders ready at the scheduled pickup time. If a customer opts for no-contact delivery, they must provide delivery instructions in advance. GGML is not liable for damage, loss, or theft after delivery is completed. Requests to change pickup or delivery times after GGML has begun travel incur an additional fee. If GGML travels to a pickup location and the order is not ready or accessible, an additional fee applies. Customers are responsible for providing gate codes before scheduled pickup. Failure to provide a gate code within 5 minutes of GGML’s arrival may result in order cancellation and a No Show Fee. GGML drivers do not enter customer homes under any circumstances. Orders must be placed outside the entrance at the time of pickup. Items left outside that are not properly bagged will incur a $50 bagging fee before the order is processed. All orders must be submitted in disposable or cloth/soft bags. Hampers are used at the customer’s own risk, and GGML is not responsible for hamper damage. For customers residing on the third floor or higher without elevator access, the standard delivery fee applies regardless of order weight and is not subject to waiver. An additional per-floor fee applies for each floor above the second floor. Customers in these situations are encouraged to confirm logistics with GGML before ordering.

Processing of Customer Laundry:

Customers assume full responsibility for items submitted to GGML for processing. GGML disclaims responsibility for items labeled DRY CLEAN ONLY. GGML does not wash or dry multiple customers’ orders together. Special instructions must be entered in the Special Instructions field at the time of ordering. Items with special instructions should be bagged separately. Split orders incur an additional charge per split. GGML does not guarantee stain removal. Orders with a high quantity of socks will be matched to the best of GGML’s ability, though some socks may return unmatched. GGML is not responsible for skin irritations resulting from laundry products used. GGML is not liable for items that wrinkle during standard laundry processing.

Ironing and Pressing Services:

Where ironing or pressing services are ordered, supplementary terms specific to that service apply and are presented at the time of ordering. GGML is not responsible for pre-existing fabric conditions, wear, or damage that becomes apparent during the ironing process.

No Satisfaction Guarantee:

GGML does not offer a satisfaction guarantee. Laundry processing results vary based on fabric type, garment condition, age, and care label instructions. By placing an order, the customer acknowledges that outcome variability is inherent to laundry services and does not constitute grounds for a refund, credit, or dispute.

Lost, Missing, Damaged, or Stolen Items:

GGML does not inventory or itemize the contents of customer orders and cannot guarantee the return of specific items. Customer-conducted inventory will not be acknowledged by GGML. Customers are strongly advised not to submit items of personal, irreplaceable, or high monetary value. Damaged items must be reported within 5 days of order return. In cases where GGML accepts responsibility, liability is limited to a service credit not to exceed the value of the affected order or $150, whichever is less. No cash reimbursement will be issued. Items ruined due to pre-existing condition, age, or fabric quality are not GGML’s responsibility. GGML is not liable for items unrelated to laundry left in an order (e.g., pens, jewelry, keys, watches), nor for damage caused by such items to the customer’s laundry. GGML does not guarantee that items will not shrink.

Laundry Processing Chemicals:

GGML uses commercially available detergents, softeners, and cleaning agents. GGML does not manufacture or guarantee the chemical composition, safety, or allergenic properties of these products. By using GGML’s services, the customer acknowledges that GGML is not liable for allergic reactions, skin sensitivities, health issues, or garment damage caused by these products. The customer assumes all risks associated with laundry chemical use. Customers with specific allergies or product preferences must notify GGML at the time of ordering. GGML will make reasonable accommodations but cannot guarantee complete elimination of risk.

Pricing and Payment:

By placing an order, the customer agrees to pay for services in full before the order is returned. Payment is due no later than three hours before the scheduled delivery time. Failure to pay on time requires the customer to contact GGML to reschedule delivery after payment is received. Customers must accurately indicate all items requiring special handling at the time of ordering. Underreporting will result in a secondary invoice that must be paid before the order is returned. Unpaid orders may be discarded at GGML’s discretion after 30 days, or after 10 days for orders exceeding 150 pounds. A storage and late fee applies to orders unpaid for seven or more days past the scheduled delivery date. GGML uses state-certified scales for all weight determinations, and those weights are final. Accepted payment methods include debit card, credit card, Venmo, and CashApp. GGML does not store or retain customer card information. Customers receive a click-to-pay invoice link via text and email once their order has been collected. Payment must be completed through that link.

Customer Communication:

By placing an order, the customer acknowledges that GGML may contact them via phone, text message, email, and US Mail. Customers will receive automated status updates including order confirmation, invoice notification, and pickup and delivery updates. Customers who opt out of SMS will not receive these updates. It is the customer’s responsibility to provide accurate contact information. GGML is not liable for communication failures resulting from inaccurate information provided by the customer. Opting out of marketing communications is available at any time.

SMS Terms:

By providing a mobile number to GGML, the customer consents to receive SMS messages related to their orders and services. These may include scheduling information, status updates, reminders, and service offers. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance or contact customer care at 480-571-1630. SMS delivery is subject to your carrier and network.

Supplementary Terms:

When placing an order, the customer agrees to any additional service-specific terms presented at checkout. Those terms supplement and are binding alongside these general Terms of Service.